If you paid for standard delivery when you bought something, the seller has to refund this if you return it. If you chose a more expensive delivery option, you'll have to pay the difference. a CD, DVD or software, if you break the seal on the wrapping.anything from a private individual rather than a business.an item that was personalised or custom-made for you.something that deteriorates quickly - like flowers or food.You won’t get a cooling-off period when you buy: The cooling-off period starts the day after you receive your order, and there doesn’t need to be anything wrong with the item for you to get a refund.

You automatically get a 14-day ‘cooling-off period’ when you buy something you haven’t seen in person - unless it’s bespoke or made to measure. If you can return it, you should check who will pay for the return postage and if you can get the original delivery cost refunded. You should check the seller’s terms and conditions to find out if you can return the item. Your rights might be different if you bought something from abroad. If you bought something from a company based outside the UK If you bought the item online, over the phone or by mail order It’s up to them what they offer you - you’ll need to decide whether to accept it or not. You’ll stand a better chance if you take your receipt with you and return the item in its original packaging. Bear in mind that shops often reduce the amount of time you have to return items bought in a sale, although you’ll still always be protected if something is faulty. The shop’s returns policy might be written on your receipt, or you could check their website or call your local branch to ask. Your rights are the same even if you couldn’t check or try on the item before you bought it, for example if the changing rooms were closed. If you bought the item from a shopĮven though they don’t have to do it by law, lots of shops will say you can return items within 14 or sometimes even 30 days, as long they’re not used. If you think that there’s a problem with the item, you might have different rights. There are certain steps you can take, depending on where you bought the item. It’s the same no matter how expensive the item was - it’s really down to the seller whether they offer you anything. You don’t have an automatic right to get your money back if you just change your mind about something you’ve bought and there’s nothing wrong with it.

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